Payment Policy
Last updated: January 2026
This Payment Policy outlines general billing and payment practices for Pinpoint Industrial LLC, doing business as Pinpoint Industrial Power. This policy is provided for informational purposes only and does not replace or override the specific terms set forth in any executed quote, invoice, purchase order, rental agreement, or written contract.
General Payment Terms
Payment terms are defined on the applicable quote, order acknowledgment, invoice, or rental agreement issued by Pinpoint Industrial Power.
Unless otherwise stated in writing:
- Payments are due according to the terms listed on the invoice or quote
- All payments must be made in U.S. dollars
- Accepted payment methods are communicated directly to the customer
- Late payments may accrue interest at 1.5% per month, or the maximum rate permitted by law
- Customers are responsible for all reasonable collection costs related to overdue balances
Pinpoint Industrial Power reserves the right to require advance payment or deposits for certain orders, rentals, emergency services, custom configurations, or high-value equipment.
Quotes and Orders
- Quotes are valid for a limited time as stated on the quote document
- Orders become binding upon written acceptance, issuance of a purchase order, or commencement of work
- Once accepted, orders may not be canceled or modified without written approval from Pinpoint Industrial Power
- Custom, configured-to-order, or non-standard products may be designated as non-cancellable and non-returnable
Generator Rentals and Rental Payments
Generator rentals are governed by a separate Generator Rental Agreement and Terms & Conditions, which control in the event of any conflict.
Key rental-related payment principles include:
- A non-refundable deposit may be required prior to delivery
- Deposits may be applied toward rental charges, damages, loss, service calls, or other outstanding amounts
- Rental charges begin when equipment is delivered, picked up, or made available
- Monthly invoices may be issued for ongoing rentals, maintenance, or service
- Additional charges may apply for overtime usage, extended rental terms, delays, service callouts, or improper site conditions
- Rental charges continue until an official off-rent confirmation is issued by Pinpoint Industrial Power
Customers are responsible for all loss, damage, or repair costs incurred during the rental term, as outlined in the rental agreement.
Taxes and Fees
All prices are exclusive of applicable taxes, fees, or governmental charges unless expressly stated otherwise.
Customers are responsible for all sales, use, rental, excise, environmental, or similar taxes unless a valid exemption certificate is provided in advance.
Shipping, Delivery, and Return Charges
Shipping, freight, delivery, setup, decommissioning, and return costs are billed as applicable and may appear as separate line items on invoices.
Charges related to failed delivery attempts, site access issues, standby time, or additional handling may apply.
Payment Disputes
Any billing questions or disputes must be submitted in writing within a reasonable time after receipt of the invoice. Failure to raise a dispute does not relieve the customer of payment obligations.
Pinpoint Industrial Power reserves the right to suspend services, delay delivery, or withhold equipment for non-payment.
Governing Documents
This Payment Policy should be read in conjunction with, and is subject to:
- Issued quotes and invoices
- Purchase orders accepted by Pinpoint Industrial Power
- Generator Rental Agreements and Terms & Conditions
- Any written service or supply agreements
In the event of a conflict, the terms of the signed or issued agreement shall govern.
Contact Information
For billing, invoicing, or payment questions, please contact:
Pinpoint Industrial LLC
dba Pinpoint Industrial Power
780 W Belden Avenue, Suite A
Addison, IL 60101
Phone: (630) 748-6800
Email: sales@pinpointindustrial.com
Website: www.pinpointindustrial.com